Returns | Slightly Askew Candle Co.

Shipping & Returns Policy

Last updated: September 13, 2022

SHIPPING

Orders are processed within 2-4 business days from the order date. We may delay shipping orders until Monday during hot weather. We are not responsible for carrier shipping delays due to inclement weather.

We only ship to the contiguous 48 United States. Due to the delicate nature of our products, we do not ship to Hawaii, Alaska, Puerto Rico, Mexico, Canada, or Internationally.

While we are a veteran-owned small business, we regretfully do not ship to FPO or APO addresses.

RETURNS

All sales are final. We do not accept returns due to the delicate nature of our products. If you are not satisfied with your order, please contact us at support@slightlyaskewcandleco.com and we will work to resolve the issue.

REFUNDS

We only offer purchase price refunds for damaged or defective items.

DAMAGED OR DEFECTIVE ITEMS

Please contact us at support@slightlyaskewcandleco.com WITHIN 48 HOURS of receiving your order if you received damaged or defective items. Your email must include photos of the damaged or defective items, Order Number, Name, Billing Address, and a detailed description of the damage or defect. We will refund the purchase price of your order or issue a store credit if you received the item as a gift.

LOST OR STOLEN PACKAGES

We are not responsible for packages marked as Delivered but may have been lost or stolen. Please contact the shipping carrier within 24 to 48 hours to report the issue.